Shipping & Pick Up Info

Local pick up and shipping are available. We will contact your with more information if you choose local pickup.

Please Email us with order numbers to combine shipping right away. We will combine shipping for tuber orders until April 1st, 2026 or placed within a week of the prior order. After April 1st, once your order has been placed a week, it will be processed to ship. This does not apply to non-tuber merchandise.  we will not refund for duplicate shipping charges or if we are not contacted prior to processing to ship.

How and where We Ship Tubers

When will tubers ship?

First, we combine all packings slips to the same address if applicable. We ship to warm weather states first starting on March 15th, 2026 weather permitting. We will complete all shipping by the end of April. (with the acceptation of remaining sale stock in May)  We cannot give an exact shipping date. Tubers are shipped via USPSMail with tracking and up to $100 insurance. We only ship within the USA,. We do not ship to HI, AK, CA

How will the tubers be packaged?

Your tubers will be in individual bags with vermiculite to protect and maintain moisture. Your full order will be packaged in a cardboard mailer box with a lining for protection.

What quality control measures do you take?

Our tubers are labeled at all times throughout the planting, growing, digging and dividing process. We pull each order by hand, inspecting the tuber as it comes out of storage. Then we take a "family picture" of your order to keep as a record in case USPS chooses violence and decides to destroy your box and you need to file a claim.

Packaging Errors

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 5 days. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 5 days all sales are final.

Storage Loss Before Shipping

Loss of tubers during storage is common for certain varieties. We undersell our stock in efforts to minimize this from happening. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, you will receive a notification email and a refund of the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected and no shipping discount will be given. If you did not order any other varieties, your shipping fee will be refunded. We are not able to offer the option of a replacement or substitute. We are not able to cancel or modify the remainder of your order.